Returns & Exchanges

At Buchan, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't quite right, we offer a seamless 30-day return policy for all unworn items with original tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in your portal and drop the package off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will issue a full refund to your original payment method within 5-7 business days.